You can reach us anytime at support@edensallure.com. Our customer service team is here to help with any questions, feedback, or support.

Yes, we ship globally.

We fulfill orders from our facilities in the USA, Europe, and Asia, ensuring fast and reliable delivery wherever you are.

Requests to change or cancel an order must be made within 12 hours of purchase. After that, orders are usually already being processed. If your order has shipped, you can still return it for a full refund after it arrives.

We accept all major credit cards (Visa, Mastercard, AMEX) as well as PayPal.

Orders are processed Monday through Friday, excluding holidays. Processing takes 1–3 business days, with shipping the following day. Processing may take longer during busy periods.

Typical orders take 1-3 business days however during sales or times of high demand orders may take 2–4 weeks to arrive, depending on your location and local shipping conditions.

If your order hasn’t arrived within 30 days of shipment, you’re eligible for a full refund.

Email us at support@edensallure.com. We’ll guide you through the return process.

If you receive a damaged, incorrect, or incomplete order, email us with your order number, photos, and details. We’ll resolve the issue quickly.

Refunds are issued to your original payment method. Credit/debit card refunds are typically processed within 7–10 business days after we receive your return or cancellation request. If you don’t see your refund, check with your bank or card provider.